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March 2021 Update: ATTENTION STEWARD / ST. ELIZABETH'S: Over the past 4-6 months, the City of Boston Workers' Compensation Service has received hundreds of bills and medical records for patients who are NOT City of Boston employees. We have written numerous letters and emails requesting that this practice stop. We have also mailed medical records and bills back to Steward. Before submitting an inquiry on this site, kindly confirm that your patient is a City of Boston employee and has a workers' compensation claim. The inquiries that have been submitted for non-City of Boston employees will not receive a response. Thank you for your understanding.

December 2020 update: If you are a provider inquiring about a bill for claims handled by the City of Boston's Workers' Compensation Service and that bill is at least 90 days old, please use the inquiry form on this site. Kindly note that our office does NOT handle bills/claims for uniformed firefighters and uniformed police officers and inquiries should not be made here. Also, we thank you for your patience as we transition to our new billing software.


Please be certain to submit all medical bills via mail to:

Workers' Compensation Service
1 City Hall Square, Room 613
Boston, MA 02201-2018


PLEASE NOTE: bills submitted without sufficient medical documentation will not be processed.


If you are seeking authorization for an upcoming procedure please fax the request to 617-635-3119 and a response will be faxed back to you.

If you are seeking a claim number, please be advised that you do not need a claim number to submit the medical bill for payment; please submit the bill by mail to the address above with sufficient medical documentation.

Medical bill payments are generally processed within 90 days of receipt by the Medical Billing Unit, if you have recently submitted your bill please allow for 90 days prior to seeking additional information. Payments are sent out on Fridays; therefore if you believe the 90 days has just passed we ask that you wait until Wednesday to see if your payment was processed this week. If you submitted a bill more than five months ago and have yet to receive notification/payment please resubmit the bill by mail as we likely did not receive it.

If you have received notification/payment on multiple dates of service and are inquiring about a missing date of service, please resubmit the bill as we would have processed it with the other dates of service had we received it, for example physical therapy.

In order to ensure a prompt response to your inquiry please answer the questions below. If you answer No to any of these questions and move forward to submit an inquiry we may be unable to provide an answer to your question.


YES NO
1. Have you sent the bill/bills correctly, UB/CMS1500 (HCFA) with correct medical documentation?
2. Have you called and/or looked on the provider’s updated computer for the information/EOB in question? Please note we do not send duplicate copies.
3. Has it been 90 days since you submitted this bill to us?


If you answered yes to the above questions please click here to submit an inquiry.
Thank you for your cooperation.





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