If you prefer to make a request anonymously, please do so by calling 617-635-4500. Our staff is available 24 hours a day, 7 days a week to answer your calls.
In Person
To speak with someone from the Mayor's Office of Constituent Service in person, please come to the Mayor's Office on the 5th Floor of City Hall between the hours of 9:00 a.m. and 5:00 p.m. on weekdays. If you would like to speak to someone either before 9:00 a.m. or after 5:00 p.m. or on weekends, you can call 617-635-4500.
Directions to City Hall »
Track Your Request
Once you have successfully submitted your request, you will receive an email with a tracking number that you can use to monitor your request.
Track My Request »
Difficulties Submitting a Request?
Please call the Mayor's 24 Hour Constituent Services line at 617-635-4500 to submit your request and inform the staff of your difficulties with this online service.
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Attention!
If you have a public safety emergency, please do not use this form; instead dial 911 or 617-343-4911.
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