The Department of Innovation and Technology is the City of Boston’s enterprise technology organization that provides solutions to empower business partners across City departments and deliver services more efficiently and effectively. DoIT is focused on connecting the City, engaging and empowering citizens, improving business processes, working collaboratively and continuously innovating.
The City of Boston has been recognized by IDG’s Computerworld Honors program 2013 Laureate for two outstanding and innovative programs. Boston Public Computing Centers/ Boston Sustainable Broadband Adoption have been recognized as winners in the Economic Development category, and the Citizens Connect mobile app has been recognized as a winner in the Innovation category.
CIO Bill Oates was a speaker at the first Northeast Public Sector Project Management Conference held March 20th. The daylong event included presentations, panel discussions, and breakout sessions on Project Management topics, resources, challenges, and success stories. The meeting was presented by the Public Technology Institute (PTI) in collaboration with the City of Boston Project Management Office (PMO), and over 130 City employees from 26 departments attended.
Citizens Connect Live is an online chat platform which allows constituents to chat online with operators staffed by the Mayor's Office of Constituent Service. Currently available during normal business hours, Citizens Connect Live operators are available to answer questions about city services or direct users to online services or web resources.