Code Violations

When to Call the Inspectional Services Department

Tenants with complaints should report them to the landlord, preferably in writing. If the landlord fails to make the repairs after a reasonable time or if a problem needs immediate attention to eliminate a health risk, the tenant should report the violation to the City of Boston Inspectional Services Department (ISD) at 617-635-5300.

Code Violation Examples
  • Insufficient heat or hot water,

  • Windows that are not weather-tight,

  • Insect or rodent infestation,

  • Trash being put out too early,

  • Improper storage of trash,

  • Sidewalks that have not been shoveled,

  • Littering,

  • Illegal dumping, and

  • Signs posted in public without proper authority.

Full List of Codes Enforced by ISD