Tenants with complaints should report them to the landlord, preferably in writing. If the landlord fails to make the repairs after a reasonable time or if a problem needs immediate attention to eliminate a health risk, the tenant should report the violation to the City of Boston Inspectional Services Department (ISD) at 617-635-5300.
Insufficient heat or hot water,
Windows that are not weather-tight,
Insect or rodent infestation,
Trash being put out too early,
Improper storage of trash,
Sidewalks that have not been shoveled,
Illegal dumping, and
Signs posted in public without proper authority.