Commonwealth Connect (105)

Commonwealth Connect

Commonwealth Connect is built upon the success of Boston's award-winning Citizens Connect app and enables 40+ Massachusetts communities to provide a uniquely branded mobile app to their residents. The app can be used to report issues to the appropriate local municipality, even when the user doesn’t know which department or municipality should respond.
Commonwealth Connect Terms of Use

Participating Communities


Online Now
AndoverGraftonRevere
AshlandHalifaxRoyalston
AyerHaverhillSalem
BarnstableHollistonSaugus
BedfordHolyokeSeekonk
BostonHopkintonSomerville
BraintreeMaldenStoneham
BrocktonMarlboroughSudbury
BrookfieldMedwaySwampscott
ChelmsfordMelroseTaunton
ChelseaMiddleboroughWakefield
ChicopeeNantucketWare
ChilmarkNeedhamWatertown
EasthamNew BedfordWest Boylston
EastonNorth AdamsWestborough
EverettNorth AndoverWestwood
Fall RiverOrangeWhitman
FitchburgQuincyWoburn
FraminghamRandolph 
Franklin Reading 

Coming Soon
AmherstMillis
ChathamNewton 
Cohasset Norwell 
Concord Wapole 
LexingtonWorcester

Create & Submit An Issue


Commonwealth Connect Homescreen Commonwealth Connect Choose Issue Type
 

View Issue Summary & Other Issues 

Commonwealth Connect Issue Summary Commonwealth Connect Map of Other Issues


Citizens Connect to Commonwealth Connect

The City of Boston was given approval by the Commonwealth of MA to extend our current investment of the Citizens Connect mobile application to additional communities within the State. This new development will empower municipal departments to improve their customer service delivery and enrich municipal collaboration and communication by developing the infrastructure to enable Boston’s Citizens Connect (and similar municipal-service request reporting applications) to forward a service request to the appropriate municipality based on jurisdiction of the issue and location.  We will make existing and proposed work order systems of participating municipalities compliant with the Open 311 standard. By adopting this standard, a wide variety of existing and potential mobile app developers can more quickly and inexpensively implement a mobile app for interested municipalities.

Engaged citizens make neighborhoods and municipalities strong. They can serve as the eyes and ears for government, helping us find and respond to the basics of community quality of life. Boston’s Citizens Connect mobile app has demonstrated a powerful ability to channel the public’s requests into improved results.
Community Innovation Challenge Grant Program