ADA Compliance

All public entities subject to Title II of the Americans with Disabilities Act of 1990 (ADA) were required to complete a Self-evaluation by January 26, 1993. If structural modifications were required to achieve program accessibility, all public entities with 50 or more employees were required to do a Transition Plan that set a schedule for removing existing barriers. Both the Self-evaluation and Transition Plans are required to be made available to the public according to 28 C.F.R. §§ 35.105, 35.150(d).

The City of Boston is a public entity subject to Title II of the ADA. The City completed its Transition Plan in July, 1992, and it is available to the public. The Commission for Persons with Disabilities monitors the City's ongoing efforts toward full compliance with the ADA.

Grievance Procedure Under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA). It may be used by any person alleging discrimination on the basis of disability regarding meetings, services, programs, or activities provided by the City of Boston.

Modifications to Policies and Procedures, Services, Programs, Activities, and Meetings: Complaints alleging discrimination in City of Boston policies and procedures, meetings, services, programs, or activities, may be addressed by filling out the Grievance Procedure Complaint Form, or by submitting a complaint containing the name, address, and phone number of the complainant and information about the alleged discrimination, such as: location(s), date(s), and a brief description of the alleged incident of discrimination. Alternative means of filing complaints, such as personal interviews or tape recording of the incident, will be made available for persons with disabilities upon request.

All complaints should be submitted promptly but no later than 120 days after the alleged discrimination, to the Commission for Persons with Disabilities:

View Contact Information for the Commission

Within 15 calendar days after receipt of the complaint, the Commissioner or his/her designee will meet with the grievant to discuss the complaint and possible resolutions. After investigating the complaint, the Commissioner will respond in writing, or if requested, in a format accessible to the grievant. The response will explain the City of Boston’s position and offer options for resolution of the complaint.

If the response by the Commissioner does not satisfactorily resolve the issue, the grievant or his/her designee may appeal the decision within 15 calendar days after receipt of the response by writing to the City of Boston Human Services Cabinet Chief or his/her designee (address will be provided as needed). All complaints received by the Commissioner, appeals to the Human Services Cabinet Chief, and responses from these two offices will be retained by the City of Boston for a minimum of three years.


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