City of Boston named a 2012 CIO 100 award honoree
Recognized as one of 100 organizations that are using IT in innovative ways to deliver services
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For Immediate Release
June 04, 2012
Released By:
Innovation & Technology
For More Information Contact:
Geri Joyce Killarney

Mayor Thomas M. Menino announced today that the City of Boston's Citizens Connect application has been recognized as a CIO 100 award honoree.  One hundred organizations are honored each year for using information technology in innovative ways to deliver business value.  The Citizens Connect application is a suite of six communications channels that make it easy for Boston residents and Boston government to partner to create stronger neighborhoods.  These communications channels range from a hotline to a mobile app, each providing a different method for residents to support issues such as graffiti and potholes quickly and easily to the right person for fast resolution.

“The Citizens Connect app continues to be recognized nationally as an innovative way to engage Boston's citizens in strengthening and improving their neighborhoods.  We will continue to develop new ways for residents to connect with City Hall and help us create a safe and beautiful city,” said Mayor Thomas M. Menino

To be selected, applicants must show not only that they have executed their project well, but that they have done so in uncommon, innovative ways: pioneering a new technology, applying a familiar technology to a new purpose, setting the bar higher for competitors. And they must demonstrate business value, not just IT benefits.

"For 25 years now, the CIO 100 awards have honored the innovative use of technology to deliver genuine business value," said Maryfran Johnson, Editor in Chief of CIO magazine & events. "Our 2012 winners are an outstanding example of the transformative power of IT to drive everything from revenue growth to competitive advantage.”

Citizens Connect provides six communications channels to make it easy for residents to communicate with the city:

  1. Citizens Connect 24 hour hotline – the principal channel, residents can call with issues and talk to a staff person, usually within 30 seconds,
  2. Citizens Connect App for smart phones was the first if its kind in the nation;
  3. Citizens Connect on-line  is a self-service portal on the City's web site;
  4. Citizens Connect Twitter for residents who prefer Twitter to communicate;
  5. Citizens Connect Live: using the web site, citizens can have an interactive live chat with a City Hall staff member;
  6. Citizens Connect Text:  a new pilot method for those who prefer to use text as a ways of communicating.

“We are engaging an increasing number of citizens by providing multiple channels to connect to the City.  Citizens Connect has created a platform for innovation.  More residents than ever are reporting issues through these channels, resulting in a better quality of life for our neighborhoods,” Bill Oates, CIO.

Citizens Connect is now on version 3.0.  It has been extremely successful, prompting interest nationally.  Several cities across the US are now using similar apps. The City of Boston was recently awarded a Community Innovative Challenge grant from the Commonwealth of Massachusetts to develop Commonwealth Citizens Connect, making the Citizens Connect app – or a similar service – available to all Massachusetts cities and towns. 



About the Department of Innovation & Technology (DoIT):

The Department of Innovation and Technology is the City of Boston's enterprise technology organization that provides solutions to empower business partners across City departments and deliver services more efficiently and effectively. DoIT is focused on connecting the City, engaging and empowering citizens, improving business processes, working collaboratively and continuously innovating.

 About CIO Magazine:
CIO produces award-winning content and community resources for information technology executives and leaders thriving and prospering in this fast-paced era of business, as well as creates opportunities for information technology and consumer marketers to reach them. The CIO portfolio includes, CIO magazine (launched in 1987), CIO Executive Programs and the CIO Executive Council. CIO properties provide business technology leaders with analysis and insight on information technology trends and a keen understanding of IT's role in achieving business goals. The U.S. edition of the magazine and website are recipients of more than 200 awards to date, including the American Society of Business Publication Editor’s Top B-to-B Magazine since 2000 and Website of the Year in 2010 and two Grand Neals from the Jesse H. Neal National Business Journalism Awards. CIO websites and printed publications appear in more than 25 countries, including Australia, Canada, Finland, India and Sweden.  CIO Executive Programs—a series of face-to-face conferences including the CIO 100 Awards & Symposium™—provide educational and networking opportunities for pre-qualified corporate and government leaders.  The CIO Executive Council is a professional organization of CIOs created to serve as an unbiased and trusted peer advisory group. CIO is published by IDG Enterprise, a subsidiary of International Data Group (IDG), the world’s leading media, events, and Research Company. Company information is available at


About the CIO 100 Awards:
The recipients of this year's CIO 100 award were selected through a three-step process. First, companies filled out an online application form detailing their innovative IT and business initiatives. Next, a team of judges reviewed the applications in depth, looking for unique practices and substantial results. Finally, CIO editors reviewed the judges' recommendations and voted on the final 100.



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