Mayor Menino Assembles Insurance Expert Team To Business & Resident Center for Assistance in Processing Claims
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For Immediate Release
April 24, 2013
Released By:
Mayor's Office
For More Information Contact:
Mayor's Press Office

Mayor Thomas M. Menino today announced that insurance experts will be deployed to the City of Boston’s Business and Resident Assistance Center to assist businesses and residents impacted by Monday’s Boston Marathon.

“We recognize that the insurance claims process for businesses may be complicated, so we are pulling together the best possible resources to help businesses and residents with these important issues,” Mayor Menino said.  “I have already spoken with several leaders in the industry, and I am grateful that they and Massachusetts Insurance Commissioner Joe Murphy are coming together to help our businesses reopen and recover quickly and smoothly.”

Beginning tomorrow at 9 a.m., the City of Boston’s Business and Resident Assistance Center will be staffed with a task force of insurance experts to assist impacted businesses and residents.  The Massachusetts Insurance Commissioner has pledged a staff of insurance examiners to join the City of Boston’s Business and Resident Assistance Center in order to assist impacted business and residents with insurance questions and claims.  These examiners will be joined by business experts from the Department of Neighborhood Development and Boston Redevelopment Authority, who will help businesses determine their insurance needs.

A crucial piece of Boston’s recovery from the Marathon Day tragedies is ensuring the health and stability of the Back Bay business community.  An initial survey of businesses undertaken by the City has documented that affected businesses are represented by more than 30 insurers.  More than 50 percent of businesses have indicated that they have business interruption insurance, but there is a wide variance in deductibles and covered losses. 

The City and state are offering the following tips for businesses and residents as they begin to evaluate their insurance needs:

·         To the extent possible, document damage by taking pictures and videos of the conditions, especially of any items of value you must discard.  Also document the conditions in writing.

·         Contact your insurance agent or insurance company as soon as possible

·         Gather all your paperwork and insurance documents in one place.  Keep a detailed record of all receipts related to the event.

·         Keep a detailed diary of the time you spend securing your property, all the interactions you have with your insurance company, adjuster, etc.



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