Boston ranked among top 10 Digital Cities in America
Recognized by Center for Digital Government and the National League of Cities for outstanding
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For Immediate Release
November 15, 2011
Released By:
Mayor's Office
For More Information Contact:
Mayor's Press Office

Mayor Thomas M. Menino announced today that the City of Boston is among the Top 10 most advanced digital cities in America according the Center for Digital Government’s Annual Digital Cities Survey.  The survey focused on results achieved by cities, via the use of technology, in operating efficiencies and realizing strategic objectives despite current fiscal constraints.

This recognition is an example of the way Boston continues to be a leader in technology innovation.  We are using technology to engage our citizens, improve the delivery of city services and streamline our business functions,” said Mayor Thomas M. Menino.

 “Cities that are investing in technology are capturing cost savings that are critical to continuity of operations and their ability to meet higher demand for services,” said Todd Sander, director of Digital Communities. “The highest-ranking cities in the survey showed great strides in consolidating, enabling shared services, government transparency and communications interoperability. We applaud these innovators as they work in the spirit of collaboration to provide extraordinary value to constituents despite budget setbacks.”

“This is Boston’s second year in a row on the “top ten” list.  Our focus is on providing exceptional service to our citizens,” said Bill Oates, Chief Information Officer. “We are building on our award-winning website and the success of our Citizens Connect program.  In the past year we have increased our engagement channels and improved accessibility and convenience to our residents.”

Innovative uses of technology include:

  • Release of Citizen Connect 3.0 (adding texting and multiple language capabilities to the platform);
  • Online Chat with the Mayor’s 24 hour Constituent Services staff;
  • Launch of Boston Business Hub – a new portal which streamlines city functions related to business development, making it easier for the City’s small and new business communities to interact with the City; and
  • Boston about Results (BAR) interactive performance management tool and dynamic scorecards that track the City’s management target

Oates thanked the Center for this year’s recognition, “This year the Department of Innovation & Technology has moved forward by continuing to build upon the success of our citizen engagement efforts, marked key milestones in critical enterprise systems initiatives, and leveraged our infrastructure to connect and collaborate across the City of Boston.”

More information:

Center for Digital Government’s Digital Cities Press Release
City of Boston technology initiatives


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