Boston Named #1 Digital City in America
Recognized by Center for Digital Government and the National League of Cities for outstanding use of technology in government
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For Immediate Release
November 22, 2010
Released By:
Mayor's Office
For More Information Contact:
Mayor's Press Office

Mayor Thomas M. Menino announced today that the City of Boston has been ranked #1 among the most advanced digital cities in America according to the Center for Digital Government’s 10th Annual Digital Cities Survey. The survey recognizes municipalities that successfully use technology to better serve constituents and conduct government operations.

In September 2010, the City of Boston website was named the #1 city government website in America in the Center for Digital Government’s Best of the Web Competition.  Boston is the first city to win both awards in the same year.

“I am proud of the way that we are using technology to make government more accessible to Boston’s residents, businesses and visitors,” said Mayor Menino.  “This recognition is an honor for the Department of Innovation and Technology and the entire City of Boston.”

“This year's winners continue to demonstrate the transformative power of information technology,” said Digital Communities Director Todd Sander. “Economic conditions are bringing about a fundamental rethinking of local government structures and support strategies. It is clear from the results that digital technology is a critical factor in helping organizations not only maintain, but actually improve service delivery when faced with fewer employees and smaller budgets.”

The award recognizes Boston for results achieved through the use of technology in the following areas:

  • Education & Human Services: Boston has made great strides in addressing factors that can contribute to unequal utilization of the internet – offering technology tools and training to underserved communities and working on expanding broadband access citywide. New systems will help schools, libraries and community agencies better serve residents.
  • Public Safety: Technologies that transmit real-time information and enable communication help public safety agencies reduce response times, identify problem areas and track ongoing incidents. Our tools also help engage Boston residents in public safety efforts by allowing them to text message crime tips and review crime stats.
  • Environment: Boston is a national leader on sustainability initiatives and we’re using technology to help accomplish our many green goals by promoting e-waste recycling, providing paperless services, implementing alternative energy systems, and investing in green technologies like LED lights.  We're offering services to residents that save money and energy while promoting energy conservation and curbing carbon emissions.
  • Open Government: Boston is using new technologies to make government more accessible and more responsive. We have increased transparency of the work that City Departments do by making service request data and performance metrics available.  To keep the public informed of important decision making processes we offer notifications and reminders, electronic records and broadcasts of public meetings. 

In his 2010 Inaugural Address, Mayor Menino challenged his administration “to transform our delivery of basic city services and usher in a wave of municipal innovation”.  For the Department of Innovation & Technology (DoIT) that directive pushed an aggressive IT agenda to a higher level.  “We are constantly innovating and using technology to engage citizens, increase efficiency, connect the city and close the digital divide.  We are honored to be recognized for these achievements,” said Bill Oates, Chief Information Officer for the City of Boston.

For more information on the City of Boston technology initiatives:

Boston was awarded 1st place among U.S. cities with a population 250,000 or more.  Congratulations to the Digital Cities Top Ten Winners!

1st       Boston, MA

2nd      Louisville, KY

3rd       Aurora, CO

4th       Charlotte, NC

5th       Chicago, IL

5th       Corpus Christi, TX

6th       New York City, NY

7th       Plano, TX

7th       Riverside, CA

8th       San Antonio, TX

9th       Tucson, AZ

10th     Fort Worth, TX





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