Boston Is "Best of the Web" City Earns 1st Place in National Competition
Boston Rank’s #1 by Center for Digital Government Magazine
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For Immediate Release
September 02, 2010
Released By:
Mayor's Office
For More Information Contact:
Mayor's Press Office

Mayor Thomas M. Menino announced today that the City of Boston website,, has been awarded first place from the Center for Digital Government in the 2010 Best of the Web Awards for city portals across the country.

“This award is just the latest example of how the City of Boston continues to be a leader in innovation, technology, and constituent services,” said Mayor Menino. “Our Department of Innovation and Technology does an outstanding job of implementing the latest technologies to make government even more accessible and responsive for our citizens as we continue to look for new ways to improve the way we serve the City of Boston online.”

The Best of the Web is an annual awards program that recognizes the most innovative, user-friendly state and local government portals.  The competition ranks the top web sites, identifying improvements in digital solutions and communication with citizens, government communities and business.  The awards are judged by a panel of experts on a wide range of categories including:  site innovation, functionality, efficiency, ease of use, accessibility, and exceptional service to the public.

“We are thrilled to be recognized as the nation’s Best of the Web by the Center for Digital Government.  We look at our website as a platform for innovation,” said Bill Oates, Chief Information Officer for the City of Boston.  “Citizens Connect on-line services, Boston’s award winning iPhone app, and our enhanced focus on social media are just some of the features we are proud to offer that make it easier to do business with the City of Boston.”

The City of Boston website plays a central role in Boston’s continuing strategy to connect constituents and local government by enabling anywhere, anytime, service.   New features that support this connection are available on the website, including:

  • Citizens Connect – a new approach to online services with over 300  transactions available;
  • a suite of parking applications to help Boston drivers avoid ticketing and towing;
  • an on-line City Calendar with over 1,000 events per month; over 1 million views per year;
  • a mobile website, optimized for 5,000+ mobile devices with 15,000 visitors in its first month;
  • 150+ different subscription and notification services; and
  • social media integration for interactive information sharing.

Cathilea Robinett, executive director of the Center for Digital Government, said: “The winners’ innovative use of the Internet to continue delivering citizen services despite tight fiscal constraints is inspiring. This skilled use of the Web embodies the spirit of the Best of the Web awards and provides examples to state and local government leaders around the country on how to bring quality services to their citizens while containing costs. We applaud all of you for your creativity and your dedication.”

To find out what’s new on visit:

Center for Digital Government:


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