Using Data to Manage a City

Every day, Mayor Walsh and his administration track daily operations and progress on major strategic objectives. The team uses a set of large dashboards, mounted on the wall facing his desk, to visualize what the City is doing to realize these objectives. The dashboards display a range of daily statistics covering areas such as public safety, basic city services, human services, and economic development.

Built by the City’s Department of Innovation & Technology, the dashboards are continuously being refined as more and better data becomes available. Check out the dashboards below to see what the Mayor is seeing. You can find background on each dashboard at the bottom of the page.

About the Data on our Dashboards

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See additional data sets and learn more about our open data policy at

Human & Basic Services

Mayor Walsh wants every interaction constituents have with local government to be satisfying. The Human & Basic Services dashboard looks at two different types of interactions between residents and the City: human services and basic services.

For human services metrics, the dashboard shows daily counts of: veterans calls to Veterans Services; visits to community centers; library cards used at the library the previous day. In addition, the dashboard displays counts of senior calls to the Elderly Commission and rides on the senior shuttle from the previous day.

For basic service metrics, the dashboard shows yearly counts for: potholes filled, graffiti removed, residential trash pickups missed, street lights repaired, big trash items collected, and maintenance jobs done in City parks.

City Services

The City Services dashboard displays opened and closed cases for street light outages and missed trashed pickups over the past 12 months.

Public Safety

Using data from Boston Police, the Crime & Domestic Violence dashboard presents a year-to-date count of several critical public safety statistics, including the number of homicides; shootings; guns taken off the streets; and Part 1 crimes (as defined by the FBI). It also includes key statistics about the number of domestic violence incidents.

Additionally, this dashboard shows the number of youth using community centers from the previous day and the number of youth engaged by outreach workers over the previous month.


The Homicides dashboard uses a map to display the count and location of all homicides this year by Boston neighborhood.


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