The office hours are Monday thru Friday, 7am - 5pm.
How can I file a complaint?
You may call the office at 617-635-4896 and report your complaint with the officer on duty. After hours you may call 311.
In addition, you may be able to file a complaint online through the 311 portal.
File a Complaint through Online Services »
How can I find out what happened to my complaint?
If you wish to be contacted regarding a complaint made, please leave your name and number with an officer at 617-635-4896 so that a Code Enforcement Officer can call you and discuss the incident.
How long will it take for the Code Enforcement Officers to investigate my complaint?
The Code Enforcement Officers will try to perform an initial investigation within 24 hours of receiving your complaint. Complaints are prioritized with issues dealing with the health and safety of our community getting first priority.
Can I file an anonymous complaint?
Yes, if you wish to remain anonymous you may do so.
Are Officers able to write numerous tickets for the same complaint?
You can be issued a ticket every day a violation goes uncorrected.
How do I pay my ticket?
Payments may be made by mail or hand delivered in the form or check or money order to:
If you received a ticket and wish to dispute the violation or amount, you may appeal your ticket by sending a written request for hearing to the Clerk Magistrates at Boston Housing Court. At that time a hearing date will be set for the violator to appear in court and argue their case.
More Information About Appealing Tickets »
Who needs to apply for a Site Cleanliness License?
All residences and businesses that operate or use bulk refuse containers.
What is a Site Cleanliness Plan?
All information requested on the application is the Site Cleanliness Plan.
What does DPW approval mean?
If your recepticle is stored on a public way (meaning sidewalk, alley, or street), you must first obtain a permit from the City of Boston Department of Public Works (DPW) before opbtaining a Site Cleanliness License.
There is more than one business but one dumpster - do we need separate applications?
Yes. Each business will have to have its own license for the dumpster.
There is one address but more than one dumpster - do I need a license for each dumster?
No. Only one license per business regardless of the number of dumpsters. Each dumpster must be maintained in accordance with the license.
What is a dumpster in good/bad condition?
Tight fitting lid (less than 1/2 inch opening);
Exterior surfaces clean;
Land maintained in a clean and sanitary condition;
Dumpster free from cracks and erosion;
Proper owner identification;
Drain plug missing;
Land maintained in an unclean and unsanitary condition;
Bars, wheels or locks not in servicable condition;