Frequently Asked Questions

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Code Enforcement
What are your office hours?
How can I file a complaint?
How can I find out what happened to my complaint?
How long will it take for the Code Enforcement Officers to investigate my complaint?
Can I file an anonymous complaint?
Are Officers able to write numerous tickets for the same complaint?
How do I pay my ticket?
How do I dispute my citation?
Site Cleanliness
Who needs to apply for a Site Cleanliness License?
What is a Site Cleanliness Plan?
What does DPW approval mean?
There is more than one business but one dumpster - do we need separate applications?
There is one address but more than one dumpster - do I need a license for each dumster?
What is a dumpster in good/bad condition?

Hours & Directions

  • Hours of Operation

    Monday - Friday: 
    8:00am - 4:00pm

    Thursday Evening:
    Building Division Only 
    8:00am - 7:00pm

    Please note that the cashier closes 15 minutes prior to closing.

    Building Division Contacts

  • Location

    ISD offices are located at 1010 Massachusetts Ave.

    Get Directions