While Boston EMS is best known by the public for its Field Operations Division, which responds to hundreds of 9-1-1 emergencies every day, the Department also includes a number of other important divisions which support our core operations and allow Boston EMS to extend its reach beyond traditional service delivery. Our Emergency Medical Technicians (EMTs), Paramedics and Field Supervisors are supported by a number of highly talented professionals whose work allows the Department to provide state-of-the-art pre-hospital care to the City of Boston. Additionally, Boston EMS is a recognized leader in the field of emergency preparedness and takes an active role in preventing and mitigating emergencies across our community. Each division reflects the diverse pre-hospital emergency medical needs of the City of Boston, and plays a unique and important role within the Department. Click on the links below to learn more about each division.

Field Operations

The Field Operations Division is responsible for delivering the 9-1-1 emergency medical response to the citizens and visitors of Boston, 24-hours a day, 365 days a year.
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Dispatch Operations

Often called “the real first responders,” the highly trained EMT-Telecommunicators assigned to Dispatch Operations answer 9-1-1 phone lines, provide pre-arrival instructions to callers, dispatch EMS units, and coordinate communication not only among Boston EMS units, but between pre-hospital providers and receiving hospitals throughout the metropolitan Boston area.
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Special Operations

The Special Operations Division provides planning, logistics, and consequence management for major events, both planned and unplanned throughout the City including special events, VIP protection, hazardous material and mass casualty incident support.
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The Training Division is responsible for the internal training and development of all Boston EMS EMTs and Paramedics. The Training Division operates a full-time accredited Training Academy and positions Boston EMS as a leader in quality EMS education.
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Fleet Services

Fleet Services is responsible for maintaining the Department’s ambulances, special operations trucks, supervisor vehicles and other Boston EMS mobile assets.
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Office of the Medical Director

The Office of the Medical Director is charged with providing medical leadership for the Department. Through education, training and research, the Office of the Medical Director ensures that the men and women of Boston EMS are prepared to provide outstanding pre-hospital medical care to the citizens and visitors of Boston.
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Community Initiatives

In an effort to better the lives and health of the citizen’s of Boston, the Community Initiatives Division operates programs at the local level designed to raise awareness about emergency medical services and public health issues impacting the community.
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Emergency Preparedness

As a public safety agency and a bureau of the Boston Public Health Commission, Boston EMS has broad and far reaching responsibilities in educating, training, and coordinating with public health and public safety partners in preparation for all hazard emergencies in the greater Boston area.
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Video & Multimedia

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