Message from the Chief

James Hooley, Chief of Department

Thank you for visiting the Boston Emergency Medical Services’ website. At Boston EMS, we consider public service a privilege. Our Department is recognized as one of the best emergency medical services in the country and we take great pride in our reputation. We are committed to providing the people of Boston with exceptional, pre-hospital emergency medical care 24 hours a day, 365 days a year.

The strength of our service lies in our personnel’s commitment to excellence. In 2013, our team of highly skilled EMTs and Paramedics responded to 116,637 calls and transported 83,144 patients to area hospitals. Boston EMS recruits and retains some of the brightest minds in the field of pre-hospital emergency medicine. We provide outstanding training and constantly challenge our members to further develop their skills. Our EMTs and Paramedics have the opportunity to build a life-long career at Boston EMS and I am proud of our experienced, talented, and dedicated workforce. 

Boston EMS is at the forefront of emergency preparedness as well as emergency response. Our personnel participate in drills with local, regional, state and federal agencies to ensure a coordinated response to any emergency. Through the DelValle Institute for Emergency Preparedness, we offer training to a wide variety of partners including police, fire, hospitals and community health centers. Boston EMS’ collaboration with our public safety, private sector and public health partners has helped the City of Boston earn high praise for its emergency preparedness efforts. 

The Department actively supports efforts to narrow racial and ethnic disparities in healthcare. Boston EMS is committed to providing equitable, high-quality pre-hospital emergency medical care to all of Boston’s residents and visitors. The Department also strives to keep Boston’s families and neighborhoods safe by providing community education and programming. Boston EMS offers a range of programs in the community, such as the File of Life program to seniors, a car seat check program, and teaches thousands of individuals how to perform CPR every year. Boston EMS has a strong bond with the community and serves the City with pride.

We look forward to working with our new Mayor and congratulate Martin J. Walsh on his election to the office. 

Thank you for taking the time to visit our website. I invite you to continue reading to learn more about the Department.


Jim Hooley
Chief of Department, Boston EMS