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Citizens Connect to Commonwealth Connect
The City of Boston was given approval by the Commonwealth of MA to extend our current investment of the Citizens Connect mobile application to additional communities within the State. This new development will empower municipal departments to improve their customer service delivery and enrich municipal collaboration and communication by developing the infrastructure to enable Boston’s Citizens Connect (and similar municipal-service request reporting applications) to forward a service request to the appropriate municipality based on jurisdiction of the issue and location. We will make existing and proposed work order systems of participating municipalities compliant with the Open 311 standard. By adopting this standard, a wide variety of existing and potential mobile app developers can more quickly and inexpensively implement a mobile app for interested municipalities.
Engaged citizens make neighborhoods and municipalities strong. They can serve as the eyes and ears for government, helping us find and respond to the basics of community quality of life. Boston’s Citizens Connect mobile app has demonstrated a powerful ability to channel the public’s requests into improved results.
Community Innovation Challenge Grant Program