Performance in Basic City Services

About Basic City Services Meetings

Mayor Martin J. Walsh believes that government is about helping people. A core part of this focus is an attention to basic quality of life issues. This includes responding to citizen requests for City services such as filling potholes, removing graffiti, and ensuring that city streets are clean, safe, and well-lit.. 

To this end, the managers from the Parks, Public Works, Transportation, Inspectional Services and Property Management departments meet as a group every two weeks to discuss the recent concerns of citizens and the actions the City is taking to address them. 

Known as "Basic City Services" meetings, these data-driven sessions are a core component of the City’s performance management efforts, linking performance analysis with a specific focus on the concerns facing citizens.

Top Citizen Request Reports

The discussions at Basic City Services meetings are driven by real-time data on citizen requests from the City’s constituent relationship management (CRM) software. This system tracks 311 requests (phone, online self-service forms, and mobile application) and direct department contacts. 

Boston About Results publishes the top requests here on the BAR website to provide a high-level example of the analysis used at Basic City Services meetings. These reports identify the top requests during the reporting period and describe the City’s performance at delivering these services.

We make this information available here not only to provide more transparency around the City’s performance but also to further establish Boston’s commitment to providing the best possible City services to its residents, businesses and visitors.

Browse Basic City Services Scorecard

Boston 311

The discussion at Basic City Services meetings is driven by data from 311. Every hour of every day, the Mayor’s office is open to answer questions, deliver services and assist residents in need. Whether you call in a request, access the website, or complete a report using your phone, the Mayor’s office takes your issue seriously, issuing tracking ID numbers for all reports, setting clear service delivery times and managing departments on performance.

For help with any service or question, call 311 or visit We’re always open. 

GIS Data Hub

The GIS Data Hub provides residents and researchers with easier access to a host of useful information – the same type of information used in Basic City Services meetings.

Through this application, residents can see what service issues neighbors have reported in their community; mapmakers can download GIS layers; and anyone can browse through and print out maps from the City's map gallery. Launched with a core set of frequently requested information, the City's Department of Innovation and Technology (DoIT) plans to use this application as a foundation for additional maps and data sets over time.

View Data Hub »