The Mayor's Office of Constituent Service has traditionally connected residents to city services through three avenues:
Online: by filling out and submitting online service forms;
By Phone: by calling 617-635-4500, available 24 hours a day, to make an anonymous request or answer general questions; and
In Person: by visiting the Mayor's Office.
Recently, we added Citizens Connect Live as another avenue for connecting with City Hall and the Mayor's Office.
Citizens Connect Live is an online chat platform which allows constituents to chat online with operators staffed by the Mayor's Office of Constituent Service. Currently available during normal business hours, Citizens Connect Live operators are available to answer questions about city services or direct users to online services or web resources.
Users begin the chat process by entering their name and initial question or issue.
They are connected to one of the chat operators in the Mayor's Office of Constituent Service, who reviews and responds to their question or issue.