Top 10 Most Requested Services

The Public Works Department manages the construction, maintenance, cleaning and use of public infrastructure throughout the City. We manage streets, bridges, street lights, and pedestrian ramps. In addition, PWD provides core basic services essential to neighborhood quality of life, such as snow/ice control, trash and recycling collection, and street sweeping. Finally, the Department helps keep the rest of the City moving by managing the City's vehicle fleet.

 

More Information & Common Misconceptions

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What services does Public Works provide?
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What services does Public Works NOT provide?
Traffic Signal Repair or Replacement
Street Lighting in parks, playgrounds, sports field lighting, or properties owned/managed by other local or State entities.

Other City Services

  • Didn't find what you are looking for?

    If you didn't find the service you are looking for, click here to view a full list of City of Boston services.

    View List of Complete City Services

Track Your Service Request

  • Has Your Request Been Completed?

    Once you have successfully submitted your request, you will receive an email with a tracking number that you can use to monitor your request.

    Track your Request

Mobile Applications

  • Use our Mobile App

    The Citizens Connect mobile app, which works on Android and iPhones, helps constituents easily report potholes, graffiti, and other service issues.

    More on Citizens' Connect App

Need Assistance

  • Having Difficulty Submitting Your Request?

    Please call the Mayor's 24 Hour Constituent Services line at 617-635-4500 to submit your request and inform the staff of your difficulties with this online service.