How to Report a Pothole
On State-Owned Roads
- Call MassDOT at 857-DOT-INFO (857-368-4636), Toll Free at 877-MA-DOT-GOV (877-623-6846)
- Report to MassDOT Online
How Long it Takes to Repair
It takes about two business days to fill a pothole. Some potholes, because of their location in the road, are more difficult to fill. These difficult potholes take longer to repair.
Filing a Claim
If your vehcile has been damaged by a pothole, you can file a Notice of Claim Form with the City Clerk's Office.
Potholes happen when water gets under pavement. Over time, water can cause the material under the pavement to erode, causing the pavement to sink down and break. During the winter, the water under the pavement freezes, then thaws (contracting and expanding). This freeze/thaw cycle can cause the pavement to crack. Cracked pavement deteriorates quickly. Streets can seem to break out in potholes overnight.
Boston experiences a lot of freeze/thaw cycles. Expect to see more potholes in the winter and spring after periods of cold temperatures and rain or snow.
Making permanent repairs during the winter is difficult and expensive. Public Works temporarily repairs potholes in the winter to maintain safety and lessen damage to vehicles. In Spring, Public Works makes permanent repairs using hot asphalt.