Public Works fills reported potholes in City of Boston streets within about two business days.

Report a Pothole in City of Boston

Call the Mayor's 24 Hour Hotline at 617-635-4500 
Make an Online Service Request
Report Via Citizens Connect App

Report a Pothole on State-Owned Roads

Call MassDOT at 857-DOT-INFO (857-368-4636), Toll Free at 877-MA-DOT-GOV (877-623-6846)
Report to MassDOT Online

Potholes FAQ

+Expand All Answers
What causes a pothole?
Why are there so many potholes in Boston's streets?
The City filled a pothole, but a few days later, it reappeared. Why don't repairs last longer?
How do I report a pothole?
What if the pothole is on a State-maintained road?
How long does it take to fill a pothole?
How can I file a claim for damage caused to my car by a pothole?

Pothole Crew (440)


  • City Releases Prototype of Smart Phone App That Detects Potholes

    City partners with InnoCentive on "Street Bump Challenge," a competition to enhance usability.

    Read Release

    Watch Video

  • Mayor, Public Works Department Unveil New "Pothole Patcher" Machine

    The new “Pro-Patch Pothole Patcher” is a truck-mounted patching machine with an insulated and heated body that keeps asphalt at the proper temperature.  It has all necessary tools and materials on one truck for more efficient and effective road repairs.

    Watch Video

  • Help Us Repair Potholes By Reporting!

    Public Service Announcement regarding potholes.

    Watch Video