Frequently Asked Questions


Still need help? Email: OnlinePayments@cityofboston.gov

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General
What are some of the benefits of paying online?
What is Invoice Cloud?
What is the relationship between the City of Boston and Invoice Cloud?
Using the Portal
How does the portal work?
What devices can I use to access the portal?
What web browsers are supported?
Help! How do I locate my invoice?
How do I find my account number to login?
Do I have to enter my email address to make a payment online?
Will I receive a confirmation email that my payment has been made?
How do I register?
Why should I register to pay online?
Do I need to register to make a payment online?
I forgot my password. How do I reset it?
How do I change my account information?
Payment
What forms of payment are accepted online?
What if I don't want to pay online?
Which payments can I make online?
What are the costs for paying online?
Can I use a credit card to pay online?
Can I use a debit card to pay online?
Why am I being charged a convenience fee?
How should I enter my credit card information?
How will I know my payment has been accepted?
How long does it take for a credit card transaction to process if I pay online?
How long does it take for an EFT (electronic funds transfer) transaction to process if I pay online?
Can I check if my payment has been posted?
How long will my payment history be maintained?
Do I need to notify my bank or change bank accounts?
What information do I need to make a payment?
When can I pay?
Why am I being charged a late fee?
What are scheduled payments?
Can I schedule payments myself?
Can I change a scheduled payment?
What is the difference between Auto-Pay and a scheduled payment in the online payment portal?
What if I already have Auto-Pay or a scheduled payment set up through my bank?
Portal Features
Will I retain online access to my account?
Will I be able to print a copy of my bill?
What is Auto-Pay?
Can I cancel Auto-Pay?
I signed up for Auto-Pay but do not see any information in "My Scheduled Payments"?
I accidently deleted my email notification, what should I do?
Getting Help
Who do I contact with questions about an invoice?
Who do I contact if I'm having technical trouble with the portal?
What if this website is down or I am unable to use this site?
Security
Is my personal information secure?
Are my credit card and checking account information safe when I pay online?
What is 'PCI Compliance' and why is it so important?
Who has access to my account?