Guidance for Property Owners & Businesses

Businesses in Impacted Area

Immediate Steps for Property Owners

  1. Immediate Steps for Property Owners

  2. Contact your agent or broker immediately.

  3. Get a copy of your insurance and review the "Duties After Loss" and the "Insurance Declarations" page. Collect (if applicable) your lease, condominium documents, and historical business operating statements for applicable period. You will need these for your insurance claims.

Steps Once the Business Owner Can Return to Their Property
  1. Protect the property and make it safe.

  2. After protecting the property and making it safe, don't touch anything! Don't remove anything. Don't throw away anything. Don't clean up anything. Document the damage with photographs.  Remember to label all electronic files.  If you want to claim damages, the damaged goods need to be there. Document all expenses.

  3. Request your agent or broker send out an adjuster as soon as possible.

Key Issues for Property Owners

  • Does the business owner have terrorism insurance (it is usually a rider to a standard commercial policy agreement)? Will this event be categorized as an act of terrorism?

  • If the event is categorized as an act of terrorism, and the business owner does not have terrorism insurance, said business owner's insurance likely will not cover claims. However, if the event is not categorized as an act of terrorism, it should be covered under standard commercial property and contents insurance.

  • After these two issues, the most important issue for business owners to inquire about is their business interruption insurance.


Full Access to Property

Immediate Steps for a Property Owner

  1. Protect the property.

  2. After protecting the property and making it safe, don't touch anything! Don't remove anything. Don't throw away anything. Don't clean up anything. Document the damage with photographs.  Remember to label all electronic files.  If you want to claim damages, the damaged goods need to be there. Document all expenses.

  3. Contact your agent or broker immediately.

  4. Request your agent or broker to send out an adjuster as soon as possible.

  5. Get a copy of your insurance and review the "Duties After Loss" and the "Insurance Declarations" page.

  6. Collect (if applicable) your lease, condominium documents and historical business operating statements for applicable period. You will need these for your insurance claims.

Key Issues for Property Owners
  • Does the business owner have terrorism insurance (it is usually a rider to a standard commercial policy agreement)? Will this event be categorized as an act of terrorism?

  • If the event is categorized as an act of terrorism, and the business owner does not have terrorism insurance, said business owner's insurance likely will not cover claims. However, if the event is not categorized as an act of terrorism, it should be covered under standard commercial property and contents insurance.

  • After these two issues, the most important issue for business owners to inquire about is their business interruption insurance.