Mayor Menino Announces Successful Go-Live of Boston About Results
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For Immediate Release
December 04, 2012
Released By:
Mayor's Office
For More Information Contact:
Mayor's Press Office
Press.Office@cityofboston.gov

Mayor Thomas M. Menino, in partnership with SAP AG, today announced the successful go-live of the Boston About Results (BAR) Performance Management Scorecard. The goal of BAR is to ensure the people of Boston receive the best possible City services in all areas, and to increase the accountability of City officials by sharing performance information.

“Providing these tools to city officials enables them to continuously evaluate services and ensure we’re all doing our part to improve quality of life in Boston,” Mayor Menino said. “I’m proud Boston is leading the way in using innovative technology to better serve our residents.”

The Performance Management Scorecard gives city officials and residents the ability to find out what city agencies are doing, how well we are doing it and where we can improve. Collecting and sharing this data helps city agencies understand what programs are working, make changes to those that are not, and provide a level of accountability for responsive service delivery. The cornerstone of BAR is a web-based system for collecting and tracking performance data for all city departments. The data collected is tied to strategic goals and serves as the backbone for performance analysis. The scorecard is based on the SAP Strategy Management application and information is delivered to mobile devices with SAP’s CitizenInsight tool.

The scorecards available online at www.cityofboston.gov/bar tell the story of the City’s efforts to deliver consistently improving services to Bostonians.  For example, the Public Works Department scorecard shows percentage of pothole complaints resolved in 2 days or less has shot up from 48% in early 2011 to 96% currently. Using the BAR scorecard to relentlessly track pothole performance citywide, Public Works was able to focus their workforce and deliver faster, better services to the people of Boston. Other performance improvement efforts tracked by BAR include the streamlining of the City’s permitting process to allow new businesses to open faster, limiting employee absenteeism to maximize productivity, and expanding community policing “walk-and-talks” to improve quality of life in our neighborhoods. 

An application called “Citizen Insight” is also available for download from the iTunes Store. This version of BAR offers additional features, including allowing users to share screen shots from the scorecard with others via email.

The City of Boston rolled the BAR scorecard out internally to 45 departments in May 2012. SAP Strategy Management replaced Boston’s outdated and cumbersome performance software, and is now driving culture change within city hall. Boston was looking to vastly improve data collection, have an easy-to-use application with a standard software interface – with no need for complex coding, and have a flexible, configurable solution that could coexist with its existing environment.  All of these requirements were met by SAP’s CitizenInsight software.

This new release of BAR, based on SAP CitizenInsight, showcases the power of technology to empower officials and increase citizen engagement by providing easy to use tools in an open and secure environment.  The BAR Scorecard displays performance indicators across sixteen city departments, tracking everything from circulation statistics from the public library system to numbers of homeowners who avoided foreclosure due to city support.  The information is easy to find, easy to understand, and the BAR portal provides information on where to go for more.

“SAP Urban Matters is dedicated to helping cities run better and it’s amazing how we can improve the lives of citizens through our solutions,” said Geraldine McBride, president, SAP North America. “We share this vision with Mayor Menino and are working with the City of Boston to reach the community with mobile performance tracking.

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