Programs & Resources

"It is not enough to just welcome immigrants to the City of Boston. We must make a collective effort to ensure that immigrants feel welcomed, and include their voices in the city government." - Former Mayor Thomas M. Menino

To fulfill the department's mission, MONB works with city departments and community partners to develop resources and programs that address immigrants' concerns.  In addition we act as a catalyst, connecting our constituents with valuable information to help them integrate in the life of the city. We offer the following:

ESOL Directory

In response to the call to improve coordination of English for Speakers of Other Languages (ESOL) accessibility in Boston, MONB compiled a user-friendly directory which provides information about 50+ ESOL programs across the city. This directory allows ESOL students, providers and volunteers to quickly and effectively locate ESOL locations available in their neighborhoods.

Search the Directory


Community Resource Directory

Browse our interactive, online database of community-based organizations that work with immigrants, refugees and newcomers in and around Boston. This comprehensive directory is searchable by name, location, population served, languages on staff, and services offered. You can also submit your own agency’s listing.


Immigration Advice

Get free immigration legal advice at a confidential consultation with an attorney every 1st and 3rd Wednesday of the month from 12-2pm in Room 804, Boston City Hall.

More Information


Information and Referral

To maximize resources, avoid service duplication and help community members connect with a range of community resources, MONB provides information and referral to constituents. Annually, MONB handles over a thousand calls from constituents, other city departments, and service providers. To better track calls and services provided to New Bostonians, MONB uses a computerized Log System to gives the office a better sense of the prominent and emerging issues in the community.

Some of the most common inquiries are about:

If you need assistance, please contact us


Community Advocacy and Outreach

The Office of New Bostonians plays an advocacy role and works with the diverse communities of Boston to bring attention to the issues that these residents face. The Office has held many community meetings and conducted community surveys to identify key issues and to develop citywide strategies in partnership with these communities to address the top priorities.   Additionally, we work as a catalyst to enhance and support community building efforts for development and empowerment by constantly communicating with other community-based organizations and groups.

MONB makes an effort to reach out to immigrant communities, bringing them valuable updates, such as new immigration laws or proposed policies through our e-newsletter and other publications. This information may otherwise not reach our constituents in a timely manner or from reliable sources.

MONB continues to stay close to communities to listen and respond to their concerns.


Facilitating Access to City Resources and Better Understanding of How City Government Works

One of MONB's goals is to assist immigrants and diverse communities to better access and understand city services. To that end, ONB offers the following:

  • Guide to City Services publication (in English, Spanish, Haitian Creole, Cape Verdean, and Chinese)

  • New Bostonians Community Day  – Held each September at City Hall, this annual event connects constituents with their local government through multilingual tours of city departments. The event also features community resource tables on topics ranging from immigration to job opportunities and performances by a variety of multicultural musicians and dancers.

  • City Volunteer Interpreter Pool – The MONB worked to compile a list of multilingual City employees willing to assist constituents who speak limited or no English. If a City department needs an interpreter in order to serve a constituent, the department staff member calls the MONB who then links the department to one of the interpreters for the relevant language in the City Volunteer Interpreter Pool.

  • Simultaneous interpreter equipment - The City of Boston has invested in acquiring this equipment to ensure fuller participation of community members at community meetings and events. Many city departments and community agencies have already taken advantage of it to maximize participation at various functions. MONB houses and monitors the use of this equipment.

Calendar »

Videos & Multimedia »


  • Naturalization Ceremony 2014
    Mayor Walsh attends a Naturalization Ceremony at Boston's historic Faneuil Hall.Watch Video »
  • 11th Annual Three Kings Day Luncheon
    This traditionally Latin-American and Caribbean celebration gives Latino city workers to celebrate their heritage. Three city employees are honored for their service to the Latino community. Watch Video »

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