View Service Requests

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    GIS Data Hub

    Search, map and report on live data from the Mayor's 24 Hour Constituent Service database.

    GIS Data Hub »

  • BAR Logo (75)

    Boston About Results: Performance in Basic City Services

    Boston About Results publishes reports based on real-time data on citizen requests from the City’s constituent relationship management (CRM) software. This system tracks requests received through the Mayor’s Hotline, online self-service forms, the Citizens Connect mobile application, and direct department contacts. These reports identify the top requests during the reporting period and describe the City's performance at delivering these services.

    BAR: Focus on Basic City Services »