Zoning Clinic

The Inspectional Services Department provides a clinic for homeowners and small businesses who have questions regarding the zoning approval process.

The Zoning Clinic creates a customer-friendly atmosphere where anybody trying to navigate through the zoning process has a one-on-one, 15-minute session to discuss general or specific zoning questions. 

The clinic takes place every Tuesday from 9:00 a.m.-12 noon at Plans and Zoning, Counter Two, Boston Inspectional Services, 1010 Massachusetts Avenue, fifth floor.  Please call ahead if translators are needed.

Residential issues covered in the Zoning Clinic include:

  • additions,
  • change of occupancy from one, two or three-family maximum,
  • exterior decks,
  • roof decks,
  • porches,
  • swimming pools,
  • extension of floor area to basements and attics,
  • fences,
  • off-street parking,
  • accessory structures as garages,
  • sheds,
  • patios, and
  • sunrooms.

Commercial issues reviewed in the Zoning Clinic include: increasing occupancy loads, signage, take-out restaurant use, offices, home business uses, and more.

Here to Help: The Inspectional Services Department has hired a Customer Service Representative to guide constituents through the permit application process and refer them to the appropriate department.  Customer Service Staff members are reflective of a philosophy that the Department is a service-based agency whose processes must be accessible and understandable to the customer.