Have a Problem?

Theft Prevention and Missing Items

  • Bikes Removed by the City of Boston

    If you believe that your bike was removed by the City of Boston please call 617-635-3127 or 617-635-3939. Bikes locked to parking meters, fences, trees, or other items that are not designated bike racks may be removed in certain instances. Additionally, bikes parked to bike racks may be removed if they are left for more than 72 hours.

  • Lock Your Bike

    Use both a cable lock and a U-lock for maximum protection. Never leave any quick-release parts unsecured (e.g. wheels, seat).

  • Record Your Serial Number

    Keep a record of your bike's serial number, make, model, and color to provide to police in the event of theft.

  • Register Your Bike

    The Boston Police Department participates in the National Bike Registry program. Coverage costs range from $10-25. You can also register your bike after it is stolen for 99 cents.

  • Report a Stolen Bike

    In the event of theft, call the Boston Police Department (BPD) immediately. It is best to call the station that is located within the same district in which the bike was stolen. If you are unsure of the district, type a nearby address into our online database.


Questions and Problems

  • Report via Mayor's 24 Hour Hotline

    Report issues like potholes, missing traffic signs, faulty traffic lights, abandoned bicycles, etc. to 311.

  • Catch Basins

    The Boston Water and Sewer Commission can realign drain grates that are parallel to the flow of traffic or are not flush with the roadway surface. Call 617-989-7000 with the nearest street address or intersection (must be in the City of Boston).

  • Department of Conservation and Recreation (DCR) Facilities Issues

    For facilities such as the Charles River Path, Southwest Corridor, Charles River Bridges, Parkways, and Boulevards, please direct road and path defect reports to DCR’s Division of Urban Parks and Recreation, Office of Community Relations by calling 617-626-4973 or emailing mass.parks@state.ma.us.


Complaints About Other Road Users

  • Motorists

    You can file a complaint of improper operation:
    MA RMV Complaint of Improper Operation Form 

    Mail to: Registry of Motor Vehicles "Complaint of Improper Operation"
    PO Box 55896
    Boston, MA 02205-5896

  • Bicycle Messengers

    For poor conduct, reckless operation, or criminal behavior, give the messenger number, date, time, location, and description of incident to the Boston Police Department’s Hackney Division at 617-343-4475.

  • Taxi Drivers

    If you have an issue with a Boston licensed taxi cab operator, you can file a complaint with the Boston Police.

  • MBTA Bus Drivers

    You can file a complaint, suggestion, or commendation to the MBTA online or by calling 617-222-3200. Provide the date and time of the incident, location, four-digit bus number if available, and a description of what happened.