The mission of the Management and Information Services Department is to provide systems and technologies that provide department personnel with information relative to their operations, support strategic planning, promote effective resource management, enhance customer service and promote internal and external electronic and voice communications.

• FY09 Quarter 4 Performance Report 
• FY09 Quarter 3 Performance Report 
• FY09 Quarter 2 Performance Report 
• FY09 Quarter 1 Performance Report 
• Detailed FY09 Budget Information 

• The City exceeded its FY09 goal by connecting 120, or 46 percent of, Phase I and Phase II buildings to the fiber network by the end of the fiscal year. These efforts are producing cost savings, as expensive leased data lines are being replaced with City-owned fiber. Additional sites will be connected in FY10, contributing towards even greater aggregate savings, while simultaneously providing high-speed data connectivity to even more locations. The City of Boston received a Public Technologies Institute (PTI) award for its significant achievements related to this project.
• MIS is pleased with the dramatic improvement in the average TrackIt resolution time over the course of the entire fiscal year. During only Q4, MIS average TrackIt resolution time was 59 hours per request, well below the target of 72 hours per request. However, this vastly improved performance result, compared to earlier in the year, was insufficient to improve the YTD result to a value closer to the annual target.
• The department maintained reliable database environments and mainframe systems throughout FY09. These systems are essential to maintaining the key applications and processes that support City operations and constituent services.
• The substantial boost in cable programs produced comes largely from an increase in web programming. The target for FY10 will reflect the substantial increase in cable programming offered over the web. All Cable Office programs can be accessed on-line through its YouTube channel: www.youtube.com/bostoncable.
• The City is proud to have welcomed over 7.6 million visits to its website (www.cityofboston.gov) in FY09, an indication of the varied information resources the City offers the public over the web. The City's website was also recently recognized by the Public Technologies Institute, in a survey, as being one of the top 10 local government websites in the nation.

The Management Information Services department provides the infrastructure for voice and data networking and communications citywide. The Department maintains hardware platforms, and supports applications and office automation functionality for all City agencies. Personnel skilled in programming, analysis, hardware and software support, training, communications, and general technology consulting work with user departments on enhancing and maintaining their information systems.

• To expand e-government services.
• To provide professional advice and technical support in the implementation of solutions across the City
• To deliver series adhering to performance standards
• To increase workforce access, knowledge and skills in the utilization of technology
• To provide for the public good by advancing development and access to new technologies and information
• To leverage existing infrastructure platforms to meet current and future operating requirements