City Of Boston
Inspectional Services Department
Performance Scorecard for March 2012 (Quarterly)
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Mission: The mission of the Inspectional Services Department (ISD) is to serve the public by protecting the health, safety, and environmental stability of Boston's business and residential communities.

  • Rental Inspection Team Meets Increasing Demand
    Although the requests for rental inspections have almost doubled this past year, inspectors were able complete all inspections. The Rental Inspection team received 412 requests for inspections, all of which have been conducted in a timely manner. Inspectors also conducted 244 “follow-up” rental inspections; resulting in a record total of 656 inspections per quarter.
MeasureYTD ResultYTD TargetPerformance
25757Building, electrical, & mechanical permits issued21,373.0024,003.00This measure represents the number of building, electrical, and mechanical permits issued in a given month. 12761.gif
25683Code enforcement complaints received7,611.007,500.00This measure represents the number of complaints placed through the Mayor’s Office, the ISD switchboard, or the code enforcement division. The number of code enforcement complaints received is determined by a wide number of factors, including weather events and economic conditions leading to property abandonment.  By tracking monthly change in the number of complaints, ISD aims to better ensure timely follow up to constituent concerns.12764.gif
27446Pct. of code enforcement complaints responded to within 48 hours100.00100.00This measure represents the percentage of code enforcement complaints that the department addresses within forty-eight hours. 12763.gif
25735Code enforcement violations issued27,942.0022,500.00This measure tracks the violations issued for infractions such as illegal dumping or faiilure to clear snow from a sidewalk. Individual code enforcement tickets can include multiple violations for a single property. Technology improvements made in 2009 allowed ISD to track the individual violations issued, not just the number of tickets.  However, some data was lost during this process explaning the several months recorded as zero.12763.gif
25671Housing "no heat" complaints769.00675.00This measure represents the number of “no-heat” calls made to the Mayor’s hotline and the ISD switchboard and walk-ins. The “No heat” season runs from September 15th through June 15th. This measure is tracked for context, the percentage resolved within 24 hours measures ISD's performance.12764.gif
27542Pct. of "no heat" complaints responded to within 24 hours100.00100.00This measure represents the percentage of “no heat” complaints to which ISD responds within twenty-four hours. 12763.gif
25663Rental inspections1,949.001,350.00This measure represents the number of inspections of rental units done as required by the rental re-inspection Ordinance. 12763.gif
999814Rental inspection certificates issued by ISD1,408.001,125.00This measure represents the number of certificates issued after a unit passes its rental inspection. Should violations be noted on the initial inspection, a follow-up inspection will be scheduled and all violations need to be corrected before the Rental Inspection Certificate is issued. 12763.gif
25767Total number of vacant lots reported139.0056.25This measure represents the number of vacant lots reported to ISD by constituents. This measure is tracked for context, the percentage cleaned by owner is a better measure of ISD's performance. 12764.gif
25787Total number of vacant lots cleaned54.0045.14This measure represents the number of vacant lots reported to ISD that are cleaned by either the department or the owner. The vacant lot inventory, whenever possible, is cooperatively cleaned by available staff from ISD, DND and Basic City Services. Since FY09, ISD has made an effort to identify and contact the owners of vacant lots to have the owners clean them. 12763.gif
1138306Pct. of reported vacant lots cleaned by owner75.2226.00This measure represents the percentage of vacant lots reported to ISD that are cleaned by the owner. Since FY09, ISD has made an effort to identify and contact the owners of vacant lots to have the owners clean them. Beginning in FY09, ISD has made an effort to identify and contact the owners of vacant lots, in order to have the owners clean them. Thus, a higher percentage of vacant lots by owner is positive performance. 12763.gif
 
 
Performance Key :     Performance Exceeds Target    Performance Near Target   Performance Off-Target    Non Scored - Context Measure    Data Missing