Justin C. Holmes was appointed interim Chief Information Officer by Mayor Martin J. Walsh in January 2014. The Chief Information Officer oversees the Department of Innovation and Technology, which is responsible for leveraging the use of technology and information, as well as working to improve the business of government and delivery of service. Prior to his appointment, Mr. Holmes served as Director of Constituent Engagement for the City of Boston.
As Director of Constituent Engagement, Mr. Holmes lead the effort to transform basic city services by strengthening engagement with the city's best "eyes and ears" -- its people. The position oversaw the Mayor’s 24-Hour Hotline, the award-winning mobile app Boston Citizens Connect, and Citizens Connect online, live chat at cityofboston.gov, and social media efforts with @NotifyBoston. Since the Office of Constituent Engagement’s inception in 2010, engagement has more than doubled through new interactive, mobile and social channels. Today, Boston is recognized as a national leader in its approach to constituent-centric service.
Mr. Holmes has also held positions as Director of Government Relations at the Massachusetts Convention Center Authority, Chief of Policy and Communications for Boston City Council President Maureen Feeney, and Director of Communications at Boston College High School. Mr. Holmes is a native Bostonian and is graduate of Boston College High School and the College of the Holy Cross.