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Management and Information Services Department
William G. Oates, Chief Information Officer

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Mission
The mission of the Management and Information Services Department is to provide systems and technologies that provide department personnel with information relative to their operations, support strategic planning, promote effective resource management, enhance customer service and promote internal and external electronic and voice communications.
 

Performance Report
 

Description of Services
The Management Information Services department provides the infrastructure for voice and data networking and communications citywide. The Department maintains hardware platforms, and supports applications and office automation functionality for all City agencies. Personnel skilled in programming, analysis, hardware and software support, training, communications, and general technology consulting work with user departments on enhancing and maintaining their information systems.

 

Performance Strategies
  • To expand e-government services.
  • To provide professional advice and technical support in the implementation of solutions across the City
  • To deliver series adhering to performance standards
  • To increase workforce access, knowledge and skills in the utilization of technology
  • To provide for the public good by advancing development and access to new technologies and information
  • To leverage existing infrastructure platforms to meet current and future operating requirements
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Boston Maps GIS Data Hub
The GIS Data Hub provides residents and researchers with easier access to a host of useful information. Through this application, residents can see what service issues neighbors have reported in their community; mapmakers can download GIS layers; and anyone can browse through and print out maps from the City's map gallery. Launched with a core set of frequently requested information, the City's MIS Department plans to use this application as a foundation for additional maps and data sets over time.

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